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autoRoyal - Automotive WordPress Theme autoRoyal - Automotive WordPress Theme April 23, 2020
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Alex Gurghis Support Agent
3 weeks ago

Hey Alex,

This needs to be investigated, there may be server/php issues. Emails from our theme works for other clients.

Alex Rausa
3 weeks ago

Hey,

Can I get an update on this please?

Thanks

Alex Rausa
4 weeks ago

Ok well I just tried it with wp mail smtp and it still doesn't work. They work the same so it wouldn't make sense one works without the other.

There is something else that isn't working correctly. Can you look into this more? 

Thanks,

Alex Gurghis Support Agent
4 weeks ago

Hi,

I tested and it is not working. I use for my website this plugin: https://wordpress.org/plugins/wp-mail-smtp/ and it is working great.

Regards,

Alex

Alex Rausa commented privately
Alex Gurghis Support Agent
1 month ago

Hi,

Send us the link to your website and we will check the email on vehicle page.

You can send login credentials to run a few tests.

Regards,

Alex

Alex Rausa
1 month ago

Hi,

Ok it's not sending to the dealer email then, not getting any notification or anything logged in sent emails from the site from this form.

Alex Gurghis Support Agent
1 month ago

Hi,

The form send the email to the dealer.

Alex Rausa
1 month ago

Hi I have two questions regarding this form.

1. The form isn't sending when completed. What should I be looking at if this isn't working? Post SMTP is setup so I know emails can be sent from the site. It's not recording anything being sent either.

2. Does this form only send to the dealer email or does it send to the admin email for the site?

Thanks,