Ajax filtering problem

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Alex Gurghis Support Agent
1 month ago

Hey Borja,

I tried to access it but the error appears check attachment.

There may be ip restriction to access it.

Can you ask the hosting company about it?

With regards,

Alex

Borja Elices
1 month ago

It’s elicesmotoracing.com/wp-admin

Regards,
Borja

Alex Gurghis Support Agent
1 month ago

Hey Borja,

I can't access admin dashboard: https://www.elicesmotoracing.com/motos/wp-admin

It shows me an error: see attachment.

Alex Gurghis Support Agent
1 month ago

Hey Borja,

I'm working right now on the filter.

Borja Elices
1 month ago

Hey Alex,

Please, can you solve the filtering problem as soon as possible?

I have customers saying to me that they can't find some bikes when using the filter.

Thanks,

Borja

Borja Elices commented privately
Alex Gurghis Support Agent
1 month ago

Hey Borja,

I tried to login with the credentials you sent to another ticket but it didn't work. Can you send again?

With regards,

Alex

Borja Elices
1 month ago

Hey Alex,

I talked to my hosting and there's no restricting access to that file... The filter works great with the other makes so it has to be something else.

Regards,

Borja

Alex Gurghis Support Agent
1 month ago

Hey Borja,

I checked and there is an issue with admin-ajax.php. It is blocked. Can you ask the hosting if they are restricting the access to it. There are cases when hosting companies are restricting the access due to security reasons.

With regards,

Alex

Borja Elices
1 month ago

Hi again Alex,

I still have problems with the Ajax filtering. This time I noticed that when I want to search a listing by Make, it won't search for some makes correctly.

For example, here: www.elicesmotoracing.com/motos If you search for the makes: Harley Davidson, MV Agusta, MH Motor Hispania or Yamoto nothing appears but if you search it manually using the pagination you can find that the listings of those makes appear.

What could it be?

Regards,

Borja