I cannot purchase a ticket via Stripe when I am logged in as an admin

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RoyalTickets - Events Booking WordPress Theme RoyalTickets - Events Booking WordPress Theme June 07, 2020
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Dev Jones
4 weeks ago

closing

Dev Jones
4 weeks ago
closing.
Dev Jones commented privately
Dev Jones commented privately
Alex Gurghis Support Agent
4 weeks ago

Hi,

Go to virtev.com and test it live (check attached video).

With regards,

Alex

Dev Jones commented privately
Alex Gurghis Support Agent
4 weeks ago

Hi,

I just tested and it worked. Please clear browser cache as it was a jQuery fix and the browser saves the file locally.

With regards,

Alex

Dev Jones
1 month ago

The fix still doesn't work.  I downloaded the updated theme files. started a new local wordpress installation (I have not updated the public url I sent you though).


Stripe will not process authenticated users.

Stripe WILL process unauthenticated users.


Please let me know when both of the above cases are addressed. thank you.

Alex Gurghis Support Agent
1 month ago

Hi,

I fixed the issue.

It is not possible to hide the email in the Stripe pop-up window.

With regards,

Alex

Dev Jones commented privately
Alex Gurghis Support Agent
1 month ago

Hi,

Send us please a link and login credentials to investigate the issue.

With regards,

Alex

Dev Jones
1 month ago

Paypal works when logged.  Unauthenticated stripe purchases also work.


Also, why is the user asked for email address twice sometimes.  Once on the ticketing page, and another on the stripe payment form.  Any way not to ask for redundant information?