Ticket Purchase Issue

Pending
RoyalTickets - Events Booking WordPress Theme RoyalTickets - Events Booking WordPress Theme June 14, 2021
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Alex Gurghis Support Agent
1 week ago

Hey Michael,

You can add custom css in customizer:

.post-image-shadow {
      opacity: .7;
}
Michael Terry
2 weeks ago

Thanks again, checkout works now.

One other question.  How can i change the opacity of the header photo?  It is a little dark for me, the dark blue on events.  Can you point me in the right direction?

Many thanks in advance for your support.

Michael Terry
2 weeks ago

Thank you so much for your fantastic support. I'll take a look when I'm back in town

Alex Gurghis Support Agent
2 weeks ago

Hey Michael,

I fixed the stripe purchase issue.

Regards,
Alex

No Reply
2 weeks ago
Test Event Ticket # 7047 Tickets 1 x Test Event – August 31, 2021 – 8:34 am Security Code 60e2c5b6127c9 Purchaser Alex Gurghis [email protected] Venue Bills Bait and Tackle
30121 Old Ct, Murrieta, CA 92563, USA Organizer

,

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https://insta-tix.com/test
No Reply
2 weeks ago
Tickets 1 x Test Event – August 31, 2021 – 8:34 am Payment Method Stripe Total $7.65 Purchaser Alex Gurghis [email protected]

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https://insta-tix.com/test
No Reply
2 weeks ago
Test Event Ticket # 7047 Tickets 1 x Test Event – August 31, 2021 – 8:34 am Security Code 60e2c47f06934 Purchaser Alex Gurghis [email protected] Venue Bills Bait and Tackle
30121 Old Ct, Murrieta, CA 92563, USA Organizer

,

Email footer content. You are receiving this email because you are subscribed to Insta-Tix

https://insta-tix.com/test
No Reply
2 weeks ago
Tickets 1 x Test Event – August 31, 2021 – 8:34 am Payment Method Stripe Total $7.65 Purchaser Alex Gurghis [email protected]

Email footer content. You are receiving this email because you are subscribed to Insta-Tix

https://insta-tix.com/test
No Reply
2 weeks ago
Bart’s Shindig Ticket # 6951 Tickets 1 x Bart's Shindig – July 30, 2021 – 9:38 pm Security Code 60e2c3e9add95 Purchaser Alex Gurghis [email protected] Venue Bills Bait and Tackle
30121 Old Ct, Murrieta, CA 92563, USA Organizer MET Web Solutions
30121 Old Ct
Murrieta, CA splbound
9518335299

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https://insta-tix.com/test
Michael Terry
3 weeks ago

ABSOLUTELY....

Alex Gurghis Support Agent
3 weeks ago

Hey Michael,

Can I change the Stripe credentials to test so I could run a few tests?

Regards,

Alex

WordPress
3 weeks ago

Someone has requested a password reset for the following account:

Site Name: Insta-Tix

Username: Alex

If this was a mistake, ignore this email and nothing will happen.

To reset your password, visit the following address:

https://insta-tix.com/test/wp-login.php?action=rp&key=31fgB02DRBBBzrbuPTC4&login=Alex

This password reset request originated from the IP address 178.168.113.113.

WordPress
3 weeks ago

Username: Alex

To set your password, visit the following address:

https://insta-tix.com/test/wp-login.php?action=rp&key=wbYRs8We9UJqdtWZK9jc&login=Alex

https://insta-tix.com/test/wp-login.php

Michael Terry
3 weeks ago

I have created a new user for you:

user: Alex
pass: Login123!

Alex Gurghis Support Agent
3 weeks ago

Hey Michael,

Can you send a link and login credentials to investigate the issues.

Regards,

Alex

Michael Terry
4 weeks ago

GOOD MORNING, 

SORRY TO BE A PEST, BUT CAN YOU PLEASE ADDRESS THE PAYMENT ISSUE ERROR THAT I AM RECEIVING THAT I SENT YOU PREVIOUSLY IN AN EARLIER REPLY.  ALSO, PAYPAL WILL NOT PROCESS PAYMENTS AS WELL.  BOTH STRIPE AND PAYPAL ARE SET UP CORRECTLY.  THE STRIPE PAYMENT DOES PROCESS AND I DO RECEIVE THE PAYMENT, BUT THE SITE CRASHES AND GIVES THE ERROR MESSAGE I SENT IN A PREVIOUS REPLY.  PAYPAL FORWARDS TO PAYPAL CORRECTLY, BUT AS YOU PROCESS PAYMENT, THE SPINNER GOES FORWEVER AND PAYMENT IS NOT PROCESSED.  YOUR ASSISTACE WOULD BE GREATLY APPRECIATED.

ALSO, COOULD YOU TELL ME WHERE I CAN ADJUST THE OPACITY OF THE EVENT HEADER IMAGE.  IT IS A DARK BLUE AND I WOULD LIKE IT TO NOT SHADE THE IMAGE QUITE SO MUCH. 

THANK YOU FOR YOUR ASSISTANCE.

Michael Terry
1 month ago

GOOD MORNING.  AS I RUN A CHARGE THORUGH STRIPE, I AM GETTING THE FOLLOWING MESSAGE AFTER THE PAYMENT IS PROCESSED.

Warning: date() expects parameter 2 to be int, string given in /home/customer/www/insta-tix.com/public_html/demo/wp-content/themes/royaltickets/templates/template-stripe-charge.php on line 199

Warning: Cannot modify header information - headers already sent by (output started at /home/customer/www/insta-tix.com/public_html/demo/wp-content/themes/royaltickets/templates/template-stripe-charge.php:199) in /home/customer/www/insta-tix.com/public_html/demo/wp-includes/pluggable.php on line 1329

THE PAYMENT DOES PROCESS CORRECTLY THROUGH STRIPE, BUT AS SOON AS THE PAYMENT IS BEING SENT, THE SCREEN GOES WHITE AND THIS MESSAGE APPEARS.

CAN YOU PLEASE ASSIST?  MANY THANKS IN ADVANCE FOR YOUR ASSISTANCE.

Michael Terry
1 month ago

I UPLOADED THE NEW FILE YOU SENT.

THIS IS THE ERROR MESSAGE I GET WHEN TRYING TO RUN A CHARGE USING STRIPE.

Warning: date() expects parameter 2 to be int, string given in
/home/customer/www/
insta-tix.com/public_html/wp-content/themes/royaltickets/templates/template-stripe-charge.php
on line 199

Warning: Cannot modify header information - headers already sent by (output
started at /home/customer/www/
insta-tix.com/public_html/wp-content/themes/royaltickets/templates/template-stripe-charge.php:199)
in /home/customer/www/insta-tix.com/public_html/wp-includes/pluggable.php
on line 1329

PLEASE ADVISE.

Alex Gurghis Support Agent
1 month ago

Hi,

I fixed the issue and attached the updated version of the theme. Please download it and uload to your hosting.

The modified file is templates/template-stripe-charge.php

Regards,

Alex

Martin Plavka
1 month ago

Hi Michael,

i have same issue. 


Payment doesn't work when you are signed in. 

Try to logout and then book a ticket.

Michael Terry
1 month ago

Good afternoon, 

I have created an account with Stripe and integrated it to the website.

I created a test event and ticket, and ran a charge to test it.  I got the following error message "None Mail"

Nothing processed.  Any idea what could be causing this?  Any assistance would be appreciated.