I have the same problem
Can you send us a link and login credentials to investigate the issue?
Hello Sir, my problem is still not solved yet
My Server Setting
A cause may be php settings like memory_limit or max-execution_time. Please see this article on how to fix it: https://support.fantasythemes.net/articles/how-to-fix-import-demo-error
I am Unable to Install the demo on WordPress, it's taking hours, and stuck on the theme setting