Problem submitting contact form on property page

In Progress
casaRoyal - Real Estate WordPress Theme casaRoyal - Real Estate WordPress Theme May 04, 2019
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Alex Gurghis Support Agent
5 days ago

Yes,

Go to plugins and deactivate casaRoyal plugin and after that delete it. Go to Appearance -> Themes and select another theme, delete casaRoyal theme.

Now upload the updated theme and install the updated plugin.

This will leave the database untouched.

Randy Woodman
6 days ago

Hi Alex,

I just realized this is a Wordpress hosted site and they don't allow FTP.  Do you have an alternate way to update the files that doesn't overwrite the database?

Thanks,

Randy

Alex Gurghis Support Agent
1 week ago

Hey Randy,

No, it will not affect the database.

Randy Woodman
1 week ago

Hi Alex,

I was hoping for an answer to my question so I can proceed with the update.  I just want to make completely sure that the database won't be overwritten.  Can you confirm that if I follow the process below that the database won't be overwritten?

Thanks,

Randy

Randy Woodman
1 week ago

Hi Alex,

Thank you for your answer.  If we do this, will it delete or overwrite the database?

Thanks,

Randy

Alex Gurghis Support Agent
1 week ago

Hi,

To update the theme you have tore-download it from ThemeForest -> Download page. Adter you have it downloaded you have to delete the theme from your domain and the casaRoyal plugin tto and re-upload them via ftp or from WP Dashboard.

Randy Woodman
1 week ago

Hi Alex,

I tried to use Envato Market to update the theme, but the button says "Customize", so it doesn't seem like this is the way to update your theme.  Please let me know how to update the theme without wiping out the existing data.  Image attached.

Thanks,

Randy

Randy Woodman
1 week ago

Hi Alex,

How do I install the theme without overwriting the database?

Thanks,

Steve

Alex Gurghis Support Agent
2 weeks ago

To get the updated theme go to Themeforest -> download page and there download casaRoyal theme.

Randy Woodman
2 weeks ago

Hi Alex,

We're really hoping to get that theme update so we can get the contact form working.  Can you post it today?

Either that or maybe you could provide me with the code changes until you release.

Thanks,

Randy

Randy Woodman
2 weeks ago

Hi Alex,

Thank you!  Where do I go to get that update?

Thanks,

Randy

Alex Gurghis Support Agent
2 weeks ago

We have fixed the issue and the update version is on update queue. It will be up in a few hours.

Randy Woodman
2 weeks ago

Hi,

When we test the showing form on any property, the button just spins infinitely.  Can you help fix this?

Here is one of the properties:

https://cheekymonkeytinyhouse.com/property/catalina-24-ft/

Thanks,

Randy