The price list of the location disappear

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autoRoyal - Automotive WordPress Theme autoRoyal - Automotive WordPress Theme February 23, 2022
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Agnes GERNEZ
1 month ago

Hi,
I still have no answer to my last message :
On the 29th of March, we activated the parent theme (which was not customized) and the prices have disappeared anyway !

Best regards
Agnes
[cid:1cec5d6e-ad71-4ecb-b492-a0a48ba5f071]https://www.sfi.fr

Agnes GERNEZ
1 month ago

Hi,

Yesterday we activated the parent theme (which was not customized) and this morning the prices have disappeared !

Best regards
Agnes

[cid:a5b1dae6-01c5-4bd3-aa3c-c1799c84722b]https://www.sfi.fr

Alex Gurghis Support Agent
2 months ago

Hi Agnes,

The issues are from functions from child theme. Please contact the person who customized it. We offer support for our theme and functions that are from our theme.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato

Agnes GERNEZ
2 months ago

Hi,

No we haven't made changes of theme functions in child theme ; only the graphic design
Anyway, the back is functionnal but the front end is no longer reachable!

Could you please restore the site as it was ?

Best regards
Agn

[cid:32cbfb49-d72d-48a1-b92d-2417bc2e3d04]https://www.sfi.fr

Alex Gurghis Support Agent
2 months ago

Hey Agnes,

There is an issue with child theme. There are some functions there that are not supposed to be there. I commented them and now the website is back. It is possible that this was causing the issue with the prices too.

Have you made changes of theme functions in child theme?

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato

Agnes GERNEZ
2 months ago

Hi,

The website and the dashboard are no longer available !!
Please restore the site as it was

Best regards
Agnes
[cid:7ded465f-cb3e-4625-a5ef-fd259bd5f544]https://www.sfi.fr

Agnes GERNEZ
2 months ago

Hi,

Here are the FTP access

site : www.locacar.frhttp://www.locacar.fr

FTP :
Host : 145.239.15.164
user : locacar
mdp : rRmf0#94

Agnes

[cid:ab4cde9e-3c5b-40b9-a16d-7e19c92f2bf0]<https://www.sfi.fr>

Alex Gurghis Support Agent
2 months ago

Hi Agnes,

I tried to disable plugins as there may be a conflict with plugins and the theme but suddenly an error appeared and I cannot longer access the dashboard. Please send ftp access info.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato

Agnes GERNEZ
2 months ago

Hi,
I'm still waiting for your answer regarding the price problem.

Best regards
Agnes

[cid:76f33352-9660-45ea-98a6-c8778a7d437d]https://www.sfi.fr

Alex Gurghis Support Agent
2 months ago

Hi Agnes,

I tried to disable plugins as there may be a conflict with plugins and the theme but suddenly an error appeared and I cannot longer access the dashboard. Please send ftp access info:


Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato

Agnes GERNEZ
2 months ago

Hi Alex,

Today, the price list is empty for the 2008 Scenic and the Clio.
No one has modified the web site since yesterday or even opened the backoffice...

Could you please help us ?

Best regards
Agn

[cid:caf37139-16a8-4c9e-a094-a29c31d5edf8]https://www.sfi.fr

Agnes GERNEZ
2 months ago

Hi Alex,
I always use the back end dashboard.

For instance I just edited the Clio, let's wait and check if the prices are still there tomorrow...

Best regards
Agn

[cid:7f1d0c04-8dc3-4505-ad66-977b4ec62c6c]https://www.sfi.fr

Alex Gurghis Support Agent
2 months ago

Hi Agnes,

I tested a few times and it is working fine. Do you use back-end dashboard or built in front dashboard to edit the cars?

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato

Agnes GERNEZ
2 months ago

Hi Alex,

Did you manage to investigate the issue ?

Best regards
Agn

[cid:0584830d-9763-42ab-9312-f196c26f3959]https://www.sfi.fr

Agnes GERNEZ
3 months ago

The access are :
https://www.locacar.fr/wp-admin/
adminSFI-Loca-Car-2204
1mb6eMB4*2PUM!

Thanks
Agnes

[cid:fe490264-b530-4e70-abbc-64936c615a57]https://www.sfi.fr

Alex Gurghis Support Agent
3 months ago

Hi Agnes,

Please send a link and login credentials to investigate the issue.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato

Agnes GERNEZ
3 months ago

Hi,

We installed the autoRoyal theme for a client and when I enter the price list of the rentals after one or 2 days, the price disappear with no rational reason.

Could you please help me ?

Best regards
Agnes