Hi Nick,

The payment and refunds transactions are handled by Envato. Please submit for refund on ThemeForest.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato

Hi Alex, I Hired a software programmer to build my website with Laravel. so please Please can you refund me since i had a lot of troubles and I'm not able to use your theme thank you 

Hi Nicky,

Please send a link and login credentials to investigate the issues.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato

Hi, Alex please my event is on and people struggle to buy tickets. 

thanks

For point 3 it's obligatory for them to register in order to buy the ticket I want them to order tickets without registering.

Is it possible to take my log-in info and try to list and event and tickets and buy a ticket and you will face some problems.

1- Ater you register as an organizer you will be brought back to the home page can you just move to the creat event page directly after registering in 

2- After posting the event you cant edit, for example, the event cover or change the venue. 

4- when you leave the capacity empty for unlimited tickets it shows no tickets available.

 5- the organizer receives an email as is shown in the photo down below event_url, not the actual URL

6- when I scan the QR code it shows me a blank page with attendee_id=7434 I noticed the attendee list disappears from the dashboard that's why. how to make it appear again

7- for point 3 in my previous message: I want customers to buy tickets without logging in is it possible because now it is obligatory and I don't want this 

8-  the way it looks on the phone it's hard the event title is so huge that covers the photo descriptions on the event cove on the home page 

I have an important event I need to list today please and I can't really manage all this, I tried for 2 days now and I really need your help please not extra features I just want an organizer to post-event so people can buy tickets.

waiting for your response asap

Hi Nicky,

1. There is no coupon feature built in the theme.

2. Event page is located in main theme folder -> single-event.php file.

3. I’m not sure I follow you here. Do you want only registered customers to be able to purchase tickets?

4. RoyalTickets theme is compatible with WPBakery only.

5. The emails can be customized only in code. There is no other way.

6. You can scan the QR with your camera and it will open a link and you as admin or any event registrar attached to event will can changed the status. They must be logged in.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato

1- how can I apply the coupon code feature because it's not an option and no other plugin will work with the checkout page 

2- How can I edit the event page after posting the event I want to edit the event cover photo because it is kinda under a shadow and not very visible. also, I want to change the $ symbol because customers confuse it with the price of the ticket in a different currency. (attached)

3- customer has to sign in to purchase the event of the ticket I disabled this option on the event settings

4- what other page builder plugin I can use except wp bakery because I couldn't find royal tickets elements like event organizers with other page builders like elementor.

5- Most important the emails don't look nice I can't control the size of the text is there a plug-in or a way I can customize the emails.

6- is there specific app to scan the QR code and allow me to change the statue to checked in 

Thank you so much