Error when selecting the number of tickets

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Alex Gurghis Support Agent
4 weeks ago
Hi Yubal,

The issue is from Google Maps, please see the error below, open the link and authorize to use the API:
Yubal Salgado commented privately
Alex Gurghis Support Agent
1 month ago
Hi Yubal,

I fixed the issues.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato
Yubal Salgado commented privately
Alex Gurghis Support Agent
1 month ago
I need admin access to update settings page and investigate the other issue.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato
Yubal Salgado commented privately
Yubal Salgado commented privately
Alex Gurghis Support Agent
1 month ago
Hi Yubal,

I tested and this is happening because you selected so only the logged in user could purchase tickets. Go to Dashboard -> Events -> Settings -> Monetisation Settings tab and there uncheck "Only registered users can purchase tickets” option.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato
Yubal Salgado commented privately
Alex Gurghis Support Agent
1 month ago
Hey Yubal,

I tried to access but the password is not working.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato
Yubal Salgado commented privately
Alex Gurghis Support Agent
1 month ago
Hi,

Send me please admin login credentials to investigate the issue from back-end.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato
Yubal Salgado
1 month ago

1. When choosing the event and looking for tickets (previously created) it sends us to the purchase part.

But when choosing more than 1 entry an error appears saying "No entries found" Why is this happening?

Try it to buy it a ticket: https://access.venues.com.mx/event/kygo-en-cdmx/


2. also on the ticket it says capacity, we put the capacity (50) but it turns out that there is no more space. We assume that's why this error is.


3. In "My Event Page" this buttons doesn't work; 
· Add new date and hour "add more"
· ADD END DATE OF THE EVENT
· Add new venue
· New Artist 
· New calendar of events

when you click it goes to the top of the page.


4. And it also freezes when you delete a ticket, you have to refresh the page.