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duplicate tickets

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RoyalTickets - Events Booking WordPress Theme RoyalTickets - Events Booking WordPress Theme August 31, 2022
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Ang Choon Leong
2 years ago

i tested 1 purchase, but the payment unsuccessful due to fund insufficient in my bank account, but the ticket still created and invoice still show paid. 

And for duplicated invoice & ticket i think still happened.  

Ang Choon Leong commented privately
Alex Gurghis Support Agent
2 years ago
Hi Ang,

I added to invoice the qBayar payment url with payment code in it. Also update how the payment status works.

Can you test it to see how it works.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato
Alex Gurghis Support Agent
2 years ago
Worked. Thank you

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato
Ang Choon Leong
2 years ago

Sorry, the password changed by team member. 

I put back the password as previous now

Alex Gurghis Support Agent
2 years ago
Hi Ang,

I tried to investigate the issue but the password for WordPress access doesn’t work anymore. Can you check and send the new password.

Yours sincerely

Alex Gurghis
WordPress Developer

Dribbble  Instagram  Envato
Ang Choon Leong
2 years ago

Hi Fantasy Themes, thanks for the custom payment gateway integration.

But we notice that there are few issues with the integration, first, some duplicate tickets generated for certain customers with 1 payment only, and another issue, some payment is actually incomplete, but our invoice shows Paid. Need your help to rectify the problem. 


Below is some feedback from gateway. 

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some of the invoices that are "paid/success" on your site is actually incomplete (ie user did not complete the payment cycle) or unsuccessful (could be no funds, wrong OTP etc)

I would suggest that your export invoice should also include our seller order for easier matching/reconciliation

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