2 Problem with: bakery and translation

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autoRoyal - Automotive WordPress Theme autoRoyal - Automotive WordPress Theme July 19, 2019
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Alex Gurghis Support Agent
1 week ago

Hey Alejandra,

I see there is an issue with the google maps. You need to add the google maps api key.

Alejandra Cantor
1 week ago
I tried again, but appear the same error 403
Alejandra Cantor
1 week ago

Hello Alex. 

I contacted with my Hosting, and they turn mod_seurity off

Can you check please

Alex Gurghis Support Agent
3 weeks ago

The issue seams to be from hosting. They have the mod_security turned on and that is causing the error on saving. Please contact your hosting and ask them to turn mod_security off.

Kind Regards,

Alex

Alejandra Cantor commented privately
Alex Gurghis Support Agent
1 month ago

Hi,

Please send us login credentials to run a test on your website.

Alejandra Cantor
1 month ago

Hello, again, I think I’ll need helplook the video.

The translation don't save, again appears 403 error... I don't know how fix it


The problem with a Bakery has been fixed.

 

Alejandra Cantor
1 month ago

Ok, thanks, I’ll do what you tell me and tell you what happends.

 2. I've  tried with both theme and plugin and whit both appears the same issue


Thanks Alex. 

Alex Gurghis Support Agent
1 month ago

Hi,

1. You need to re-download the theme. We have fixed this issue. If it still persist will need login credentials to access your website.

2. You have to translate the autoRoyal plugin too as there we have included the shortcodes.

Kind Regards,

Alex

Alejandra Cantor
1 month ago

Hi, I've some problems. 

First when I tried edit blocks in Bakery from back-end don´t show me the options to edit correctly, Attachment a video to show what happened.

Second, I comment in themeforest to you that I can't translate. I tried to translate whit LocoTranslate and translate from poedit, but I can’t. I mean the page dont show the tranlation, and whit loco appears the next: In the Setup section: 

This bundle’s configuration has been automatically detected, but isn’t fully complete. 16 files can’t be matched to a known set of strings

If you have trouble translating this bundle, consider asking the author for help.

And when tried to save the translation from Loco, appears this:

Error: Translation set not known in autoRoyal

Error: 403 page. Check console output for debugging information